Your WatchGuard Support Center

Every WatchGuard® security appliance is backed by our industry-leading LiveSecurity® Service, the most comprehensive support and maintenance offering in the industry. By activating your subscription, you're covered from day one with a renewable suite of support services unmatched by the competition.

Contacting Support

LiveSecurity® subscribers can contact WatchGuard® Technical Support via the web or telephone. To submit a support request online, log in to WatchGuard Support Center and click "Open Support Ticket". For telephone support, have your LiveSecurity® Service license key or product serial number available and call +1.206.613.0456.

Expert Secure Partner Support

Expert-level WatchGuard® Secure Partners can contact WatchGuard® Technical Support via the web or telephone. To submit a support request online, log in to WatchGuard Support Center and click "Open Support Ticket". For telephone support, have your WatchGuard® partner ID number available and call +1.206.521.8375.

LiveSecurity Service Gold

LiveSecurity® Service Gold customers can contact WatchGuard Technical Support via the Web or telephone. To submit a support request online, log in to WatchGuard Corporate Home and click "New Incident". For telephone support, have your LiveSecurity® Service license key or product serial number available and call +1.206.613.0877.

MSS Support

WatchGuard® Authorized MSS Partners, you may contact WatchGuard MSS Partner Technical Support via the Web or telephone. To submit a support request online, log in to WatchGuard Corporate Home and click "New Incident". For telephone support, have your WatchGuard® partner ID number available and call +1.206.521.8375.

Log In Help

If your company owns WatchGuard products you must log in to your existing account to renew, upgrade, add new products, access support or make account changes.
If you forgot your password, see if your security identifier helps you remember it.

Transfer of Ownership

Have you acquired a previously-owned WatchGuard product, or have you sold a product you once owned? Request a transfer of ownership.

Out of Warranty

All WatchGuard hardware comes with a one-year limited hardware warranty. Warranty expiration dates are determined as one-year from the date of registration, or fifteen months from the date of shipment from our warehouse facility. Hardware coverage beyond this one-year limited warranty may be obtained via our Extended Hardware Warranty Program.

Hardware Extension

The WatchGuard® One-Year Express Limited Hardware Warranty Extension Program safeguards your security solution investment for an additional year, providing the fiscal management, reliability, and convenience benefits of your original warranty. This program is available through authorized resellers in the Americas and APAC regions only. Customers in the EMEA region should contact their local resellers as program details may vary.