Applies To: WatchGuard Cloud
In WatchGuard Cloud, trial licenses for AuthPoint, ThreatSync+ NDR, ThreatSync+ SaaS, Compliance Reporting, FireCloud, and Endpoint Security products and modules are available to Subscriber accounts on the Administration > Trials page.
Your operator role determines what you can see and do in WatchGuard Cloud. Only tier-1 Subscriber operators with the Administrator or Analyst role can start a trial. Tier-1 Subscriber operators with the Observer role can view the Trials page as read-only. For more information, go to Manage WatchGuard Cloud Operators and Roles. Tier-n Subscriber accounts must contact their Service Provider to start a trial.For more information, go to Manage WatchGuard Cloud Operators and Roles.
For information about product trials available from WatchGuard.com, go to About Free Trials on the Product Details Page.
To start an evaluation of FireboxV, contact your WatchGuard Representative.
On the Administration > Trials page, you can:
Start a Trial
Before you begin, make sure that you have a WatchGuard account. To create an account, go to https://accountmanager.cloud.watchguard.com/create-account.
A tier-1 Service Provider account can allocate inventory for delegated tier-1 Subscriber accounts. They can also start a trial for a tier-1 Subscriber account and allocate inventory from the trial product.
To start a trial, from a Subscriber account:
- Log in to your WatchGuard Cloud account at cloud.watchguard.com.
- Select Administration > Trials.
- Next to the product you want to try, enable the Start a Trial toggle.
The Add Trial dialog box opens.
- From the Product list, select the product you want to evaluate.
- If this is a trial for an endpoint security product, from the list of modules, select the check box for each endpoint security module you want to evaluate.
- Click Add.
After you start a trial, it can take up to 2 minutes for access to the product to be available. The number of users or endpoints available with a trial is 250. For Endpoint Security, the number of endpoints included in the trial depends is different when there is an existing product.
For Endpoint Security trials:
- If the account has EDR Core (Total Security Suite) with fewer than 250 endpoints, then the trial includes a maximum of 250 endpoints.
- If the account has EDR Core (Total Security Suite) with more than 250 endpoints, then the trial includes a maximum number of endpoints that matches the Total Security Suite license.
- If the account has an existing Endpoint Security product such as WatchGuard EDR for fewer than 250 endpoints, then the trial includes a maximum of 250 endpoints.
- If the account has an existing Endpoint Security product such as WatchGuard EPDR for more than 250 endpoints, then the trial includes a maximum number of endpoints that matches the product license.
For example, if the existing license has 300 endpoints, then the trial license includes 300 endpoints. The trial does not add endpoints to the total number of endpoints in the product license. If the existing license is unlimited, then the trial license includes unlimited endpoints. A restart is required on the endpoints to update to the trial product. For more information on trial parameters in WatchGuard Cloud, go to About Trials in WatchGuard Cloud.
For ThreatSync+ NDR trials, customers can have up to two unique networked devices (workstation, mobile, IP phone, server, camera, or other IOT device) per licensed user. ThreatSync+ NDR will monitor networked devices up to two times the number of users in the license. For example, if your trial license is for 250 users, ThreatSync+ NDR will only monitor network traffic for up to 500 unique devices.
End a Trial
When you end a trial, all trials for that product are unavailable for 90 days.
To end a trial, from a Subscriber account:
- Select Administration > Trials.
- Next to relevant product, disable the Start a Trial toggle.
The End Trial dialog box opens.
- Click End Trial.
Extend a Trial
Trial licenses are available for 30 days and you can extend them for another 30 days. You can only extend the trial once within 60 days of the start date. An alert is generated when a trial expires.
To extend a trial, from a Subscriber account:
- Select Administration > Trials.
- Next to the Start a Trial toggle, click the options
menu. - Select Extend Trial.
The Extend Trial dialog box opens.
- Click Extend.
Upgrade a Trial
You can upgrade a trial during the trial period. When you upgrade a trial, the time remaining and all settings transfer to the upgraded trial. These upgrade paths are available:
- If you have a trial of WatchGuard EPP, you can upgrade to a trial of WatchGuard Advanced EPDR or EPDR.
- If you have a trial of WatchGuard EDR, you can upgrade to a trial of WatchGuard Advanced EPDR or EPDR.
- If you have a trial of WatchGuard EPDR, you can upgrade to a trial of WatchGuard Advanced EPDR.
- If you have a trial of WatchGuard Advanced EPDR, you cannot upgrade the trial.
When you upgrade a trial for endpoint security, you can also add modules to the trial, if available.
To upgrade a trial license, from a Subscriber account:
- Select Administration > Trials.
- Next to the Start a Trial toggle, click .
- Select Upgrade Trial.
The Upgrade Trial dialog box opens.
- From the Product list, select the product you want to upgrade to.
- If this is a trial for an endpoint security product, from the list of modules, select the check box for each endpoint security module you want to evaluate.
- Click Upgrade.
Convert a Trial License to a Term License
Term licenses are activated in the WatchGuard Support Center.
To convert a trial license, in WatchGuard Cloud:
- On the Trials page, click Activate License.
Tier-1 Subscribers are directed to the Support Center > Activate Products page. Tier-n Subscribers must contact their Service Provider to activate a license.