Applies To: WatchGuard Cloud
Tier-1 Service Providers can integrate third-party professional service automation (PSA) tools with WatchGuard Cloud. PSA tools help MSPs manage account data, tickets, billing, contracts, and reporting. When you integrate WatchGuard Cloud with your PSA tool, you can send product license usage data and device information to your PSA tool. You can also use notification rules to automate ticket updates in your PSA tool when events occur in WatchGuard Cloud (closed-loop ticketing).
You can integrate WatchGuard Cloud with these PSA tools:
- Autotask
- ConnectWise Manage
With PSA integration, you can send this data to the PSA tool:
- Firebox and access point device information, including model, license type, serial number, firmware version, license expiration, and other metadata
- User allocation and license usage data for any WatchGuard Cloud-based product, including AuthPoint, Endpoint Security products, FireCloud, ThreatSync+ products, and Managed Services
- Closed-loop ticketing for ThreatSync, Endpoint Security, Firebox, License alerts, and WatchGuard Cloud notification rules
If you have an existing PSA integration for your cloud-managed Firebox or a locally-managed Firebox added to WatchGuard Cloud for reporting, we recommend you disable the integration in the Firebox configuration to prevent duplicate tickets or synchronization conflicts. For more information, go to About Firebox Technology Integrations (cloud-managed Fireboxes) or Technology Integrations (locally-managed Fireboxes).
To get started with WatchGuard Cloud PSA integration, go to Quick Start — Integrate WatchGuard Cloud with a PSA Tool.
Connect WatchGuard Cloud to a PSA Tool