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About AP Device Activation

You must activate your AP device with WatchGuard to enable your hardware replacement warranty, receive technical support, and get access to the latest OS updates and product news.

Your AP device can be activated automatically or you can activate it manually.

Automatic Activation

After you pair a WatchGuard AP device with a Firebox, the Firebox automatically connects to the WatchGuard website and sends the information necessary to activate the AP device on the same WatchGuard account where the Firebox was activated.

The Firebox and AP devices on your network require access to WatchGuard servers (*.watchguard.com) on port 443. This allows the Gateway Wireless Controller on the Firebox to register and activate AP devices, and check for new firmware updates. AP devices require access to WatchGuard servers to obtain country and regional information.

If automatic activation fails, the Firebox periodically tries to activate again. The activation status of your AP device does not affect the functionality of the AP device.

To check the activation status of your AP device, log in to your WatchGuard account on the WatchGuard website. Your activated AP devices appear in the My Products list in your WatchGuard account.

Manual Activation

If your AP device has not been activated automatically and you want to activate it manually, you can activate the AP device in your WatchGuard account just as you would activate a Firebox or add-on feature.

To manually activate your WatchGuard AP device:

  1. Open a web browser and go to http://www.watchguard.com/.
  2. Log in with your WatchGuard account user name and password.
  3. On the Support Home tab, click Activate a Product.
    The Activate Products page appears.
  4. Type the serial number of the WatchGuard AP device. Make sure to include any hyphens.

Screen shot of the LiveSecurity Enter Serial Number or License Key page

  1. Click Continue.
  2. Follow any remaining prompts to complete activation of your AP device.

After activation is complete, the AP device appears in the My Products list in your WatchGuard account.

See Also

WatchGuard AP Device Discovery and Pairing

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