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Use Recovery Mode

You can use recovery mode if you want to use the WatchGuard System Manager Quick Setup Wizard to force a Fireware OS v11.x installation regardless of the OS version that is currently installed. When you start a Firebox in recovery mode, the device uses the version of Fireware OS that was originally installed when the device was manufactured. The Quick Setup Wizard finds the latest version of Fireware OS installed on the management computer and installs it on the Firebox. When you start the device in recovery mode, the Quick Setup Wizard installs a new OS image and removes all existing settings, certificates, and feature keys.

The primary reason to use recovery mode is to install an older version of Fireware OS on a device, if you do not have a device backup image. For more information, see Use the Quick Setup Wizard to Downgrade Fireware OS.

If you only want to reset the device to factory-default settings, but do not want to change the OS version, use the steps to reset the device to factory-default settings. For more information, see Reset a Firebox,

Contact technical support for help if you have problems when you use recovery mode.

When the device is in recovery mode, it is ready to be discovered by the WSM Quick Setup Wizard.

XTM 5 Series and 8 Series devices are manufactured with a version of Fireware OS that cannot be upgraded directly to Fireware XTM v11.8 or higher. To use recovery mode with these models, you must install Fireware OS v11.7.x or lower on the management computer before you run the Quick Setup Wizard. The Quick Setup Wizard looks for the latest version of Fireware XTM v11.7.x or lower on the management computer and installs that version on the device. For more information, see About Recovery Mode for XTM 5 and 8 Series.

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