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Monitor Wireless Connections (Gateway Wireless Controller)

From the Gateway Wireless Controller, you can monitor the connection status and activity on your WatchGuard AP devices. You can also monitor and manage the client connections to your WatchGuard AP devices.

The Gateway Wireless Controller is only available for Fireboxes that run Fireware OS v11.7.2 and higher.

Summary Information

The Summary section includes basic connection information for your AP devices and clients connected to your AP devices. The information available in the Summary section is different in Fireware Web UI than in Firebox System Manager.

Check for Firmware Updates

In the Gateway Wireless Controller, you can see the versions of firmware available for each of your AP device models. If your Firebox runs Fireware OS v11.11.2 or higher, new versions of AP device firmware is not bundled with Fireware OS and is instead available for download directly from WatchGuard. You can download new versions of the firmware for each of your AP device models to your Firebox and then upgrade the firmware version on each of your AP devices.

Access Points

On the Gateway Wireless Controller Access Points tab in Fireware Web UI and Firebox System Manager, you can see all of the AP devices that are managed by the Firebox. For each AP device, this information appears:

Name

This is the unique, friendly name you assign to the AP device when you add or edit an Access Point in the Gateway Wireless Controller configuration settings.

Status

In this column, the current status of each AP device paired with this Firebox appears.

  • Online — The AP device is enabled and can communicate with the Firebox.
  • Not Trusted — The AP device has no trust record. For more information, see AP Device Trust Store.
  • Unreachable — The AP device cannot be contacted by the Firebox.
  • Discovered — The AP device has been discovered by the Firebox, but is not yet online.
  • Updating Firmware — The AP device firmware is being updated..
  • Updating Configuration — An update to the AP device configuration is in progress.
  • Authenticating — The AP device is authenticating to the Gateway Wireless Controller. If the status does not change from Authenticating to Online, the passphrase on the AP device may not match the passphrase on the Gateway Wireless Controller. For information about how to resolve a passphrase mismatch, see About AP Device Passphrases.
  • Cloud Managed — An AP device on your network that is managed by WatchGuard Wi-Fi Cloud and not the Gateway Wireless Controller.

Bytes

The number of bytes of data through the AP device.

Clients

The number of client devices connected to the AP device.

SSIDs

This column shows the name of each SSID you have configured for the AP devices paired with this Firebox.

For more information about SSIDs for AP devices, see Configure WatchGuard AP Device SSIDs.

IP Address

This is the IP address assigned to the AP device.

Radio 1

This column shows the radio frequency and channel that the AP device Radio 1 uses.

For more information about radio settings, see Configure AP Device Radio Settings.

Radio 2

If your AP device has two radios, this column shows the radio frequency and channel that the AP device Radio 2 uses.

For more information about which AP devices have dual radios, see About AP Device Configuration.

Version

This is the firmware version on the AP device.

Model

This is the model number for the AP device.

For more information about the available AP device models, see About AP Device Configuration.

Uptime

The amount of time the AP device has been online.

For each AP device in the Access Points list, you can also select an option from the Actions drop-down list to complete these tasks:

Site Survey

To detect other active wireless access points in the same area, you can complete a site survey.

  1. From the Access Points list, select the AP device.
  2. From the Actions drop-down list, select Site Survey.

For more information about how to perform a site survey, see the Perform a Site Survey section in the topic Monitor AP Device Status.

Log Messages

To see the syslog log messages generated by an AP device:

  1. From the Access Points list, select the AP device.
  2. From the Actions drop-down list, select Log Messages.

Network Statistics

To see a report of network statistics information from the AP device:

  1. From the Access Points list, select the AP device.
  2. From the Actions drop-down list, select Network Statistics.

The network statistics report includes interface statistics (names, MAC and IP addresses, and traffic counters), routing table details, and ARP table details for the AP device.

Flash Power LED

To make the power LED on the AP device flash:

  1. From the Access Points list, select the AP device.
  2. From the Actions drop-down list, select Flash Power LED.
    The Flash Power LED dialog box appears. If you are not logged in as a user with Device Administrator credentials, you must provide Device administrator credentials.
  3. In the User Name and Passphrase text boxes, type the user credentials for a user account with Device Administrator credentials.
  4. Click OK.
    The LED flashes for several minutes.

This is helpful when you need to identify a specific AP device, particularly if you use the Disable LEDs option to operate your AP device in stealth mode to hide the use of wireless activity.

Restart Wireless

To restart the wireless interfaces on the AP device:

  1. From the Access Points list, select the AP device.
  2. From the Actions drop-down list, select Restart Wireless.
    A confirmation message appears.
  3. Click Yes.
    All wireless interfaces on the selected AP device immediately restart.

This is helpful if there is wireless interference on the current wireless channel and you want to use auto-selection to switch to another channel, but do not want to reboot the device.

Reboot 

To restart an AP device:

  1. From the Access Points list, select the AP device.
  2. From the Actions drop-down list, select Reboot.
    The Reboot dialog box appears. If you are not logged in as a user with Device Administrator credentials, you must provide Device administrator credentials.
  3. In the User Name and Passphrase text boxes, type the user credentials for a user account with Device Administrator credentials.
  4. Click OK.
    The AP device restarts.

Unreachable appears in the Status column for an AP device while it reboots. When the AP device reboot is complete, Online appears in the Status column.

Upgrade

To upgrade the firmware on an AP device:

  1. From the Access Points list, select the AP device.
  2. From the Actions drop-down list, select Upgrade.
    A confirmation message appears.
  3. Click Yes.

Trust an AP Device

To help prevent potential security issues from factory reset, unauthorized, or compromised AP devices in your deployment, the Gateway Wireless Controller will not manage or monitor an AP device that is not trusted. For more information, see AP Device Trust Store.

To trust an AP device:

  1. Select one or more AP devices.
  2. Click Action.
  3. Select Mark Trusted.

Reset Trust Store

If any of your AP devices might have been compromised, such as AP devices that have been tampered with, reset, or are no longer under your control, we recommend that you reset the Trust Store.

For more information, see AP Device Trust Store.

Show Password

If automatic passphrase management is enabled, you can display the AP device passphrase. To see the passphrase, select an AP device, click Action, then select Show Password.

For more information, see About AP Device Passphrases.

Reset to Factory Default

To reset an AP device to the factory-default settings:

  1. From the Access Points list, select the AP device.
  2. From the Actions drop-down list, select Reset to Factory Default.
    A confirmation message appears.
  3. Click Yes.

For more detailed procedures related to the tasks you can complete when you monitor your AP devices, see Monitor AP Device Status.

Wireless Clients

On the Gateway Wireless Controller Wireless Clients tab in Fireware Web UI and Firebox System Manager, you can see a list of the client devices that are connected to your AP devices.

Access Point (Web UI) or Filter by AP (FSM)

To filter the list of connected client devices by the AP device that each client is connected to, select an option from the Access Point drop-down list. The options include All and the name of each AP device paired with this Firebox.

SSID (Web UI) or Filter by SSID (FSM)

To filter the list of connected client devices by the SSID that each client is connected to, select an option from the SSID drop-down list. The options include All and the name of each SSID that is configured on your AP devices paired with this Firebox.

Manufacturer (Web UI Only)

To filter the list of connected client devices by the manufacturer of the client device, select an option from the Manufacturer drop-down list. The options include All and the name of each manufacturer for the client devices connected to an AP device paired with this Firebox.

Hostname

This is the host name of the client device. This column only appears if your AP devices use the Firebox as a DHCP server.

To sort the list by the host name, click the Hostname column header.

IP Address

This is the IP address of the client device. This column only appears if your AP devices use the Firebox as a DHCP server.

To sort the list by the IP address, click the IP Address column header.

To see more information about the connections for this client device, click the IP address and then click a link to see the client device: View in FireWatch or View in Traffic Monitor.

Screen shot of the Wireless Clients page with the IP address links to FireWatch and Traffic Monitor

MAC (Web UI Only)

This is the MAC address assigned to the client device. To sort the list by the MAC address, click the MAC column header.

Manufacturer (Web UI Only)

This is the manufacturer of the client device.

Sent

This is the amount of data that the client device has sent while connected to the AP device.

Received

This is the amount of data that the client device has received while connected to the AP device.

Signal

This shows the signal strength of the connection between the client device and the AP device.

SSID

This is the name of the SSID that the client device is connected to.

Access Point

This is the name of the AP device that the client device is connected to.

Radio

This column shows the radio channel on the AP device that the wireless client device uses.

Mode

This is the 802.11 wireless mode that the client device uses. For example, b, N, or AC.

Location

The location of the client. This information is derived from the description of the AP device to which the client is connected. In Fireware Web UI, you must select a client to see the location details.

Disconnect Client

To disconnect a client device from an AP device, from the Wireless Clients list, select the client device and click Disconnect Client.

For more detailed procedures related to the tasks you can complete when you monitor Wireless Clients, see Monitor Wireless Clients.

Foreign BSSIDs

On the Gateway Wireless Controller Foreign BSSIDs tab in Fireware Web UI and Firebox System Manager, you can see a list of access point devices that are not part of your network. You can scan for all access point devices, or for only rogue access points. You can complete a scan to find any conflicts in your area with the SSID and channel that your wireless devices use.

The Foreign BSSIDs tab includes this information:

MAC Address

This is the MAC address assigned to the foreign BSSID or rogue access point.

SSID

This is the SSID assigned to the foreign BSSID or rogue access point.

Channel

This is the wireless channel used by the foreign BSSID or rogue access point.

Rogue Access Point

This shows an icon for the channel conflict level of the rogue access point device identified by the scan.

For more information about channel conflict levels, see Use Gateway Wireless Controller Maps.

See Also

Configure AP Devices with the Gateway Wireless Controller

Wireless Access Point Types

Use Gateway Wireless Controller Maps

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