If your ISP uses PPPoE

If your ISP uses PPPoE, you must enter the PPPoE information into your Firebox before it can send traffic through the external interface. For more information in PPPoE, see "About PPPoE".

To set your Firebox to use PPPoE on the external interface:

Use your browser to connect to the System Status page. From the navigation bar, select Network > External.

The External Network Configuration page appears.
From the Configuration Mode drop-down list,
select PPPoE Client.
Type the name and password in the related fields. Get this information from your ISP. If your ISP gives you a domain name, type it into the Domain field.

Most ISPs using PPPoE require you to include the domain name as well as your user name. Do not include the domain name with your user name like this: myname@ispdomain.net. If you have a PPPoE name with this format, type the myname section in the Name field. Type the ispdomain section in the Domain field. Do not type the @ symbol. Some ISPs do not use the domain.
Type the time before the Edge disconnects inactive TCP connections.

We recommend a value of 20.
Select the Automatically restore lost connections check box if you want the Edge to restart if traffic flow stops.

The Firebox X Edge can keep a constant traffic flow to the PPPoE server. This flow keeps the PPPoE connection open when there is frequent packet loss. If the traffic flow stops, the Firebox restarts to make the connection again. The PPPoE server reads the constant traffic flow as a continuous connection.
Select the Automatically reconnect PPPoE link check box if you want to automatically connect to the Internet after you are disconnected.
WatchGuard Technical Support uses the Enable PPPoE debug trace check box to troubleshoot PPPoE problems. With this option on, the Edge makes a file that you can send to Technical Support. Use this option only when Technical Support tells you. This option decreases Edge performance.
Click Submit.

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