Frequently Asked Questions

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• Which products are eligible?
• May I customize the evaluation configurations offered?
• Are the evaluation products shipped new or are they reused from a demo pool?
• When will I receive my evaluation product?
• I normally buy through a WatchGuard reseller. Can I get an evaluation through the reseller?
• May I order more than one evaluation product per application at a time?
• Do I need to buy a support contract in order to get support during the Evaluation Period?
• What do I need to do to apply?
• Do I need to provide a purchase order (PO)?
• When am I charged?
• How will I know if I qualify?
• What happens during the evaluation?
• What technical and product support is offered during the free evaluation period? Is there a fee for it?
• Can I request an extension to the 30-day free evaluation period?
• How do I buy my evaluation product?
• How do I return my evaluation product?
• May I change the configuration in order to buy my evaluation product?

Q: Which products are eligible?
A:WatchGuard has selected a specific set of products for this evaluation program, including:

• WatchGuard® XTM 5 Series, 8 Series, and 1050
• WatchGuard® XCS™ 370, 570, 970, and 1170
• WatchGuard® SSL 100

Q: May I customize the evaluation configurations offered?
A: Yes. All WatchGuard appliances are configurable through feature keys. This allows the appliance to best fit you and your network's needs. The appliance ships with WatchGuard's award-winning LiveSecurity® Service offering and can be enhanced with subscription services such as WebBlocker, spamBlocker, Gateway AntiVirus, and Intrusion Prevention Service.

Q: Are the evaluation products shipped new or are they reused from a demo pool?
A: The appliances shipped for these evaluations are new or equivalent to new products. This is especially important if you choose to purchase, because you need not trade it at the end of your evaluation. Keep the product in your environment and enhance as necessary through feature key upgrades.

Q: When will I receive my evaluation product?
A: Within five business days you should receive an email or phone call from WatchGuard with the status of your application. If approved, you will receive subsequent emails notifying you of:

1. Scheduled ship date
2. Actual ship date, containing shipping details for tracking purposes
3. Any changes to the scheduled ship date prior to shipping

If for any reason you do not receive these emails, you may call or email us directly.

Q: I normally buy through a WatchGuard reseller. Can I get an evaluation through the reseller?
A: We highly encourage you to contact your preferred WatchGuard reseller. Let the reseller know that you are interested in this program and that you would like to work through them to apply for an evaluation appliance. If you have not purchased from a WatchGuard authorized reseller previously, please contact us at 1-888-GuardIT (1-888-482-7348) to file an application for an evaluation. We will help partner you with a WatchGuard reseller in your area.

Q: May I order more than one evaluation product per application at a time?
A: You may be able to have more than one evaluation product active at any one time depending on your needs.

Q: Do I need to buy a support contract in order to get support during the evaluation period?
A: No. You are supported during the evaluation period by WatchGuard's warranty-level support. A support contract quote may be provided simply for convenience so that you have all the necessary information when you are ready to make a purchasing decision.

Q: What do I need to do to apply?
A: Simply fill out the application form or call us directly and we'll walk you through the process.

Q: Do I need to provide a purchase order (PO)?
A: No. A purchase order is not required as part of the free evaluation application process.

Q: When am I charged?
A: You are charged only after you decide to buy the evaluation product or if you do not return the product at the end of the evaluation. Per the rules of the program, if you have not initiated the purchase or return process by the end of the 30-day evaluation period, an invoice will be sent automatically to the billing contact provided in your application.

Q: How will I know if I qualify?
A: Once an application is submitted, it will be reviewed by a WatchGuard representative. If for any reason your application is denied, we will assist you in contacting an authorized WatchGuard reseller to inquire about applying through the reseller.

Q: What happens during the evaluation?
A: A reseller within the WatchGuard Secure Partner program, along with a WatchGuard representative, will contact you and determine an appropriate time to deliver your appliance. They will also assist you in your final purchase or in returning the appliance once the 30-day evaluation period is completed.

Q: What technical and product support is offered during the free evaluation period? Is there a fee for it?
A: All products come with WatchGuard's standard warranty support during the evaluation period at no charge. In addition, there are extensive online resources available for evaluation products. There is no fee for this support during the evaluation period.

Q: Can I request an extension to the 30-day free evaluation period?
A: The evaluation period is for 30 days, but we will review extension requests. Minimal time extensions may be granted in extenuating circumstances.

Q: How do I buy my evaluation product?
A: A WatchGuard representative will be in touch with you during the evaluation period to ensure your complete satisfaction with our products. If you decide to purchase the unit, simply contact an authorized WatchGuard reseller in your area. If you need assistance we will be glad to help.

Q: How do I return my evaluation product?
A: Contact the WatchGuard sales team at 1-888-GuardIT (1-888-482-7348) to receive a return authorization number.

Q: May I change the configuration in order to buy my evaluation product?
A: Yes. The appliance that you try is fully configurable and can be tested in any configuration you choose via trial keys. Once you have determined a final purchase configuration you can then purchase it from an authorized WatchGuard reseller without ever removing the appliance from your network.