Expert Support with the LiveSecurity® Service
Security Beyond the Box
A sample of LiveSecurity's original content
Video Tutorials with great tips for you and your users.
Podcasts Radio Free Security covers recent network security threats, answers listener questions and fills in some foundational security concepts.
Original Articles available by email and online.
Broadcast Alerts delivered right to your inbox
In a world of rapidly escalating new threats, even the most comprehensive security solution will fail without constant vigilance. WatchGuard® knows what you're up against, and has the service and support options to back you up.
LiveSecurity® Service
Your WatchGuard appliance includes a subscription to our ground-breaking LiveSecurity Service, which you activate online when you register your product. You have three options for getting LiveSecurity when you purchase any WatchGuard XTM or Firebox® X Peak™, Core™, or Edge e-Series appliance. Choose the option that best fits your budget cycle and renewal schedule.
Activating your LiveSecurity subscription covers you from day one with a support and maintenance program unmatched by the competition:
LiveSecurity includes:
Advance Replacement Hardware Warranty
Having an active LiveSecurity subscription extends the one-year hardware warranty that is included with each WatchGuard appliance. Not only that, it also provides advance hardware replacement, which means that should there ever be a hardware failure, WatchGuard will ship a replacement in advance of receiving the returned appliance to minimize downtime.
Software Updates
Your LiveSecurity® Service subscription gives you access to both updates to current software and functional enhancements for your WatchGuard® products.
Technical Support
When you need assistance, our expert teams are ready to help. Your LiveSecurity® Service subscription includes this world-class technical support program.
Representatives available 12 hours a day, 5 days a week in your local time zone
- Four-hour targeted maximum response time
- Online user forums moderated by senior support engineers
Security Alerts
Our Rapid Response Team, a dedicated group of network security experts, monitors the Internet to identify emerging threats, then delivers LiveSecurity Service alerts that tell you specifically what you can do to address each new menace.
By customizing your alert preferences, you can fine-tune what kind of advice and alerts the LiveSecurity Service sends you. The Rapid Response Team monitors numerous sources covering the following topics.
- Malware outbreaks
- Botnets
- Vulnerabilities in common applications, operating systems, and platforms
- Attack techniques hackers commonly use
- Intrusion Detection and Prevention
Online Training and Self-Help Resources
In addition to providing you with direct personal support, your LiveSecurity® Service subscription entitles you to access a variety of professionally produced instructional videos, interactive online training courses, and online tools specifically designed to answer questions you may have regarding network security in general or the technical aspects of installing, configuration, and maintaining your WatchGuard® products.
LiveSecurity Service Gold
Premium support service is available for companies with mission-critical Internet reliance. Get expanded hours of coverage and faster response times for around-the-clock remote support assistance with LiveSecurity Service Gold.
|
