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WatchGuard Technologies, Inc.
WatchGuard Technologies, Inc.
Products  

LiveSecurity® Service

Comparison Charts

Firebox® X Family

Firebox® SSL VPN

Firebox® SOHO 6

Firebox® SOHO

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Firebox® SSL VPN
Comparison of LiveSecurity® Service Features

WatchGuard created the LiveSecurity® Service to provide you with updates and security intelligence to keep your defenses current.

  • 90 days of LiveSecurity Service included with each activated appliance.
  • One year hardware warranty included with each activated appliance.
  • One- and two-year renewals available
  • Upgradeable to LiveSecurity Service Gold*

Service Features

 LiveSecurity Service
Silver support		 LiveSecurity Service Gold
Support upgrade
Length of Service 90 Days with initial purchase 1 Year
LiveSecurity Informer Broadcasts Yes Yes
Technical Support Hours 6AM - 6PM¹
Monday - Friday		 24/7
Number of Support Incidents
(Online or by phone)		 Two with product purchase
Five additional incidents per year with renewal.		 Unlimited
Initial Maximum Targeted Response Time Four Hours One Hour
Assigned to Priority Team No Yes
Interactive Support Forum Yes Yes
Software Updates Yes Yes
Online Self-Help and Training Yes Yes
Renewal Options²‡ One or two years Upgrade annually

Options

 LiveSecurity Service LiveSecurity Service Gold
Three-Incident Support Package³ Optional Not applicable
One-Hour Single Incident Priority Response Upgrade³ Optional Not applicable
Single Incident After-Hours Upgrade³ Optional Not applicable
Firebox System Installation Service³
(Two-hour block)		 Optional Optional
VPN Installation Service³
(Two-hour block)		 Optional Optional
Advanced Hardware Replacement Included with your LiveSecurity Service Renewal Included with your LiveSecurity Service Renewal

* LiveSecurity Service Gold is required on all units within the enterprise.
¹ In Asia Pacific, standard support hours are Monday - Friday, 9AM - 9PM, GMT +8.
² A reinstatement fee will be assessed if there is a lapse in LiveSecurity Service coverage of more than 30 days.
³ Requires an active LiveSecurity Service subscription.
‡ Both a LiveSecurity Service renewal and SSL VPN Tunnel Renewal are required.