Firebox^® SOHO
Comparison of LiveSecurity® Service Features

WatchGuard created the LiveSecurity® Service to provide you with updates and security intelligence to keep your defenses current.

One year of LiveSecurity Service included with each activated appliance.
One year hardware warranty included with each activated appliance.
One- and two-year renewals available
Upgradeable to LiveSecurity Service Gold*

Service Features	LiveSecurity Service Silver support	LiveSecurity Service Gold Support upgrade
Length of Service	1 Year with initial purchase	1 Year
LiveSecurity Broadcasts	Yes	Yes
Technical Support Hours	6AM - 6PM¹ Monday - Friday	24/7
Number of Support Incidents (Online or by phone)	Two with product purchase Three additional per year with renewal	Unlimited
Initial Maximum Targeted Response Time	Four Hours	One Hours
Assigned to Priority Team	No	Yes
Interactive Support Forum	Yes	Yes
Software Updates	Yes	Yes
Online Self-Help and Training	Yes	Yes
Renewal Options	One or two years	Upgrade annually
Options	LiveSecurity Service	LiveSecurity Service Gold
Three-Incident Support Package²	Optional	Not applicable
One-Hour Single Incident Priority Response Upgrade²	Optional	Not applicable
Single Incident After-Hours Upgrade²	Optional	Not applicable
Firebox System Installation Service² (Two-hour block)	Optional	Yes
VPN Installation Service² (Two-hour block)	Optional	Yes
One-Year Express Extended Hardware Warranty² (Available annually)	Optional	Yes
Out-of-Warranty Hardware Replacement Program	Optional	Yes

* LiveSecurity Service Gold is required on all units within the enterprise.
¹ In Asia Pacific, standard support hours are Monday - Friday, 9AM - 9PM, GMT +8.
² Requires an active LiveSecurity Service subscription.

Firebox® SOHO Comparison of LiveSecurity® Service Features

Service Features

Options

Firebox^® SOHO
Comparison of LiveSecurity® Service Features