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What to do when 1 in 3 users jot down passwords

USA Today reports on a study that found 1 in 3 employees writes down their computer passwords, undermining network security. This triggered several responses in my mind.

First, the study itself seems untrustworthy: only 325 employees were surveyed, and information on exactly how Nucleus Research and KnowledgeStorm conducted the study is not offered. No big, though. Despite the small sample size and unknown methodology, I think most of us believe that some users on our networks write their passwords down. Perhaps not a full third of our user population, but probably enough users to worry about.

But I disagree with the interpretation of the study's results. The write-up claims that the study demonstrates "companies should look to more advanced methods, including biometrics, to ensure their systems are safe." I call "BS!" My sensors detect a biometric company's press release being reproduced verbatim by the media.

I've got nothing against biometrics (although they can cause problems of their own), but not every business has the budget and the staff to implement and support additional complex technology. Besides, the cure for weak passwords is much simpler:

  1. Make it your company's explicit policy that no one is allowed to write their network passwords down
  2. Change your password policy so that users can make up any password they want, as long as it's at least 15 characters long.

Researcher Mark Burnett did the math. He explains in his book Perfect Passwords that from a code-breaking standpoint, forcing users to create passwords with numbers, special characters, capitalization, and so on, does not make a password stronger than using all lower-case letters and adding two characters to the length. A password traditionally considered strong, such as "@#$%yl3ooP, is actually no stronger than a password such as "You had me @ hello" or "The force is strong with this one." The number of possible character combinations grows exponentially when you add a couple of digits to the password's length. And obviously, plain English passphrases are much easier to remember.

So, before anyone runs out to spend big money on putting the Sweat Analyzer 3000 at each doorway or the RetinalScanitron XL at each workstation, why not try the cash-free method of improving user password habits? Employees will be less likely to write down passwords if they know a) they could get fired for doing so, and b) they can make an easily-remembered password from any movie, song, scripture, or poem they like. -- D. Scott Pinzon , CISSP

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